Cancellation Policy

Last updated: June 16, 2020

The following policy forms and integral part of the terms and conditions of Tamaani Internets Terms and Conditions, consequently this policy must be read in light of the aforementioned policy. The following excerpt is provided for convenience sake only and should be read as such, those wishing to avail themselves of the full terms and conditions referenced above can do so here.

Cancellation of Services

Requests for cancellation must occur over the phone or through email. Cancellations can only be requested by the account holder. The cancellation date will become effective on the date that the request to cancel the account is received. Upon receipt of the customer’s cancellation request the service shall be terminated on the date indicated by the customer in their request. Failure to indicate a cancellation date will result in the cancellation occurring at the end of the reference period (month).   All cancellations are final and cannot be reversed save for the reactivation of the customer’s account along with any ancillary fees that go with that service upon expiry of the requested date or reference period, depending on the applicable scenario.

Please allow 5 business days for cancellations to be processed.

After cancellation, refunds for unused prepaid fees will be issued by cheque, electronic funds transfer (EFT), or the credit card originally charged within 14 days. The refund will be calculated based on the number of days left in the monthly billing cycle after the cancellation date. Any postpaid services used before the cancellation date (like bandwidth overages and long-distance charges), and any other outstanding amounts, will be billed on the final invoice. Customers paying with credit card shall automatically receive the aforemention refund (if applicable) on the credit card that is currently active on their account. Should customers wish to receive their refund in any of the other manners listed above they must indicate their desire in their cancellation request. Failure to do so will result in a default payment being issued via credit card and by cheque for those who do not make payments via credit card.

Refunds for “Does Not Qualify”

In cases where a customer possesses an outstanding balance owing on their account for up to then unpaid services, including equipment replacement fees, reconnection fees the former will not receive a refund and their account will not be closed until such time as the outstanding balance referenced above is paid in full. During this time no additional service fees will be charged to the customer.

Cancellation Prior to Installation

For a full refund of activation fees and monthly service fees, the account holder must cancel their order at least 48 hours prior to their scheduled installation.

Cancellation requests received less than 48 hours prior to the scheduled installation will be refunded monthly service fees. Activation fees will not be refunded.

Hardware charges will be refunded once Tamaani has received or inspected  the hardware and verifies that it has not been damaged.

Shipping fees are non-refundable.

Hardware Warranty & Returns

Please see the applicable sections of the Terms and Conditions referenced above, in order to determine liability and the applicable fees.